Refund Policy

ASKĒO is committed to ensuring the satisfaction of our customers with high-quality products and support.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately within 5 days of delivery. We will arrange for a replacement at no additional cost and cover any shipping charges. Please provide photos of the damage or defect along with your order number to facilitate the replacement process.

Sent the Wrong Items:

If you receive an incorrectly labeled product or if we send you the wrong item, notify us immediately. We will send the correct item and handle any shipping fees involved. There is no need to return the incorrect item unless requested.

For Exchanges:
Let us know why you want an exchange and what is wrong with the current print and what you'd like to exchange for.

For Refunds:

We have a 30 day policy for refunds. 

Customer satisfaction is our top priority. We will refund your purchase upon returning the artwork – no questions asked! Shipping and a return label is the customer responsibility.

With our money-back guarantee, you can send your product back within 30 days of receiving your order. The refund will be sent back to the original credit card used when purchasing. 

How to Initiate a Replacement, Exchange or Return/Refund

To start a replacement, exchange or return go to the contact link at the bottom of our site and submit the form. Include your order number and detailed reasons for the replacement, exchange or return, along with any supporting photos if applicable. 

Customer Support:

For any and all customer support click the contact link at the bottom of our website.

EU Customers – Your Rights Under EU Consumer Law

Right of Withdrawal (14-Day Cooling-Off Period) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, contact us within 14 days of delivery through our [contact page]. Once we receive your withdrawal request, you have a further 14 days to return the item.

Return Conditions Returned items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or is not what you ordered, please contact us within 5 days of delivery with photos and we will arrange a replacement or refund at no cost to you.

Delivery Timelines EU orders typically arrive within 7–14 business days from the date of dispatch, depending on your destination country. Delays may occur due to customs processing.

Contact For any questions, please reach us through our [contact page].